FAQs
Food Related Questions
How are the meals provided?
The meals are developed by our Executive Chef then prepared, sealed in a pouch and cooked in a pressure cooker.
Do you need to use a microwave to heat the meals?
The microwave is the most convenient way to heat up the meals but you can also open the pouches and heat in a pan on a conventional cooker.
What other foods should I eat whilst I am on the Diet Chef Diet?
We do encourage you to add fresh fruit and vegetables to your diet each day. Included in your Diet Guide are some suggestions.
Do you have vegetarian options?
Yes we do. We have lots of lunch and dinner meals that are suitable for vegetarians. All of our breakfasts and snacks are suitable.
Health Questions
Will I get enough vitamins and minerals using the Diet Chef food?
Most healthy people can meet their nutritional needs through eating a varied, balanced diet. Your diet should include foods from all major food groups as different foods provide different nutrients. This means that the nutrient content of your plan will vary greatly depending upon your own personal choice and preferences, however you have the freedom to select exactly what you want - remember in addition you will get plenty of nutrients from extras that compliment your diet chef plan like fruit, vegetables and milk.
Should you have a particular dietary requirement we always recommend you speak with your own health professional for specific advice - to help we've added a detailed PDF you can print off and take with you, see our Health Professionals page for more info.
How much weight can I expect to lose on Diet Chef?
Whether you have a lot or a little weight to lose Diet Chef can help you reach your weight loss goals. We support the recommend healthy, sustainable weight loss aim of around 1-2lbs per week (1kg). In reality weight loss results may vary due to a variety of personal factors - remember everybody is different. Why not try our FREE personal profile, this will give you your individual calorie prescription for weight loss.
Can I follow Diet Chef if I am pregnant or breastfeeding?
While you are pregnant we don't recommend reducing your calorie intake. We suggest you speak with your GP or other medical professional who will be able to advise you further. When breastfeeding you don't need to eat anything special like most it's about eating a balanced, healthy diet. Diet chef is perfect after you are no longer breastfeeding but still hoping to shed a few pounds however initially we don't recommend dieting due to the increased energy requirements you might need at this time unless you have discussed this with your GP, midwife or health professional.
Can I follow Diet Chef if I am diabetic?
Studies have shown that if you are looking about losing weight and are diabetic even a small amount of weight loss could have significant health benefits. As with any medical condition it's always best to check with your healthcare professional before attempting to lose weight. All of our meals are REAL food and we provide full nutritional information on our website this way you have the full freedom and control to choose your own meals meaning you can select whatever suits you the best!
Can I follow Diet Chef if I have coeliac disease or require a gluten free diet?
Unfortunately we cannot cater for a gluten free diet at this moment in time.
Can I follow Diet Chef if I am Vegetarian or Vegan?
Our chef has developed a delicious range of vegetarian options to choose from - when selecting your meals we have put a vegetarian symbol next to the food suitable to eat if you are following a vegetarian diet. Unfortunately we cannot cater for a vegan diet at this moment in time.
Can I follow Diet Chef if I have Polycystic Ovary Syndrome (PCOS)?
We always advise as with any medical condition you check with your health care professional although there shouldn't be any problem with you following Diet Chef. Studies have shown that small amounts of weight loss can improve symptoms for PCOS sufferers who are looking to lose weight.
Is Diet Chef proven??
A recent study by the HONEI (Human Obesity, Nutrition, Education and Innovation) project at the University of Hull has shown weight loss to be significantly greater in people using Diet Chef when compared to those following a dietician-supported self-directed plan after 4, 6 and 8 weeks. We also meet all best practice standards following NIHCE guideline 43 (Obesity: guidance on the prevention, identification, assessment and management of overweight and obesity in adults and children, clinical guideline 43, London Dec 2006)
Is there halal or kosher meat?
Unfortunately at this point in time we cannot provide halal or kosher meat however we do provide everybody with a vegetarian option.
If you are in any doubt please consult with your health professional
Should I exercise whilst on Diet Chef Diet?
You don't have to exercise to lose weight with Diet Chef but we do recommend exercise if you can as part of leading a healthy lifestyle. It doesn't have to be strenuous activity why not try our Shape up at home light exercise DVD or start a new hobby like walking or swimming.
What should I drink on the diet?
Nothing is banned on the Diet Chef plan so you won't be left feeling deprived - just be careful with ‘calorie dense' items like alcohol which will have considerably more calories. Our Diet Guide gives you some great tips on what to drink and also what not to!
Is the diet low calorie?
Yes, Diet Chef is a calorie-controlled healthy eating plan designed to help you lose weight. The most successful way to lose weight and keep it off is to eat fewer calories than what your body uses. We have a helpful online tool to help you keep track.
Website Questions
Can I choose my own meals?
Once you start the buying process you can select each meal within your hamper to meet your own taste requirements.
Is your website secure?
It's as safe as can be. Here at Diet Chef we take your online security very seriously and have in place the latest online security encryption software to ensure your details are safe. We are an ISIS and ISID accredited retailer so you know your online security is assured when shopping with Diet Chef.
Forgotten your password?
No problem, just click on the forgotten password link and enter your email address. We will then email your password to you so you can login to your account
Why should I create an account?
Creating an account with Diet Chef gives you some great benefits. Our account holders can sign up to receive our fantastic newsletter and have access to our fantastic and very active forums.
Creating an account also allows you to track any orders placed at Diet Chef so you know at every step of the way where your order is.
Customer Service Questions
I don't like some of my meal selections, what can I do?
If you have purchased directly from Diet Chef and wish to exchange any items, you can do so provided that you are exchanging within 21 days of receipt. All we ask is that you please post back the item to us (unfortunately at your own cost) to:
Diet Chef Ltd Unit 6, Cliftonhall Yards Newbridge One Newbridge EH28 8QN
What about eating out?
Don't worry - you can eat normal food! The Diet Guide has lots of tips for eating out in all the common types of restaurant.
What support is available?
Diet Chef isn’t just about the food, included in your Diet Chef hamper is a guide to the diet with some helpful hints and tips. When you’re slimming with us we’ll give you all the support and help you need to lose the weight and get you through the difficult times. Trained diet advisers are available online or on the phone if you need expert help. You can also chat with other dieters on our forums or on Facebook and Twitter. It’s a great way of getting support from other people who’re losing weight too.
How does Diet Chef compare with other diet food home delivery companies?
We are the largest diet food home delivery company in the Europe because: - We have the biggest choice of food - From only £7.11 a day - The diet follows government health advice - We offer the convenience of online ordering with no need to speak to a salesperson
If you can please specify what you would like the item to be replaced for then we will post this back out to you ASAP, it would also be useful if you could send any tracking information along with details of your exchange to our team at info@dietchef.co.uk.
Special Offer Questions
I am already an existing customer, how can I benefit from this offer?
I can’t get the code to work or see the discount on my order?
First check the code is valid for the hamper type you have selected. If it is, please put the code in the box on the Payment Information Screen, then press the update button. Finally press the continue button at the bottom of the page, this will update your hamper cost prior to inputting your payment details. If you need further help then try our LIVE HELP , and one of our customer service team can assist you.
Can I use this offer on my second or subsequent hamper?
All of our offers are valid for the first hamper on your subscription only.
Question still not answered?
Telephone
Phone:
UK: 0845 302 8303
Republic of Ireland: 1890 905 900
Easily add our contact details to your address book.
Our lines are open:
Monday - Friday: 8am - 8pm
Saturday - Sunday: 10am - 2pm
Live chat is available throughout office hours Monday - Friday
