Terms and Conditions

1. Introduction

These are our general terms and conditions between Diet Chef Ltd (“Diet Chef” or “us”) and any person who buys any product or products from us (“the Customer” or “you”). Diet Chef Ltd is a company registered in Scotland number SC328517, VAT registration number GB 928 4749 79. Please ensure that you read and understand these terms and conditions before you order from us as you will be bound by them once a contract comes into existence between us.

2. Contact Details

Diet Chef Ltd., Rosewell House, 2 Harvest Drive, Newbridge, Scotland, UK, EH28 8QN. Tel: 0845 302 8303 Fax: 0131 335 4720 Email: info@dietchef.co.uk

3. Health

We strongly recommend that you should seek medical advice before starting any weight loss or nutritional programme. The information provided by Diet Chef is not medical advice or a substitute for medical treatment. You should not use Diet Chef if you are underweight, pregnant, breastfeeding, under 18 or have any medical condition which affects your dietary requirements.

4. Orders

By completing the website order form or placing an order by telephone you are making an offer to purchase goods. We may refuse to accept an order for any reason (including if goods are not available, we cannot authorise payment, there has been a pricing or product description error, or if you are not eligible to buy Diet Chef products). Your offer is accepted by us and our contract concluded when we send email order confirmation to you. Any products which we have not confirmed in the email will not form part of the contract. The Pay Monthly Contract is one contract between us for the recurrent delivery of goods rather than a series of separate contracts. We do not accept orders from addresses outside the European Union.

5. Delivery

It is agreed that anyone at the delivery address is entitled to accept delivery. The courier will attempt to deliver three times. If all attempts to deliver the goods fail they will be returned to us. In those circumstances we will issue a full refund less the costs of returning the goods to us.

6. Guarantee

Every Pay As You Go hamper sold by us is backed by our 21 day money-back guarantee. Our Pay Monthly Contracts are also backed by our 21 day money-back guarantee. You can cancel the contract at any time up to 21 days from delivery of the first Pay Monthly hamper to you. In order to return any hamper, please obtain a Return Authorisation Number either through our website or by telephone. You must place the Return Authorisation Number on the outside of every box returned. Returns should be sent to: Diet Chef Ltd., Unit 6, Cliftonhall Yards, Newbridge, Scotland, UK, EH28 8QN. You will pay for the cost of returning goods to us. We will provide you with a full refund within 30 days. The refund will be made by cheque, bank transfer or crediting your card as decided by us. If, however, more than 3 breakfasts, 3 snacks, 3 lunches and 3 dinners are missing from the returned hamper, you will be charged for the missing goods.

7. Exchanges

You can exchange any products within 21 days. You need to send the items you want to exchange to Diet Chef Ltd., Unit 6, Cliftonhall Yards, Newbridge, Scotland, UK, EH28 8QN. A letter should accompany the return detailing the items being returned and replacements required. The replacement items will be sent out free of charge.

8. Pay Monthly Contracts

Our Pay Monthly Contracts, which are for the repeat delivery of hampers on a monthly basis, have an initial minimum contract term. After that initial minimum contract term, your Pay Monthly Contract will continue until such time as you cancel it. You may cancel your Pay Montly Contract at any time after the initial minimum contract term by giving us not less than 2 working days prior notice (to allow us to cancel the packaging and dispatch of your next monthly hamper). You may also reschedule delivery of any of your Pay Monthly hampers by up to 21 days (through our website or by calling us) – again we need 2 working days prior notice.

9. Prices

All prices quoted include VAT where applicable. It is always possible that, despite our best efforts, some of the goods we sell may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that, where the goods’ correct price is less than our stated price, we will charge the lower amount when dispatching the goods to you. If the goods’ correct price is higher than the stated price, we will normally, at our discretion, either contact you for instructions before dispatching the goods, or reject the order and tell you. If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error, we do not have to provide the goods to you at the incorrect (lower) price.

10. Data Protection Statement

The personal data collected by us from you, may be utilised by us to: (i) manage the delivery of goods to you, (ii) pass information about you to our agents, advisors and employees to carry out services for us, (iii) notify you about enhancements to our services such as: functionality changes to the website, new services and special features, and offers or competitions we think you will find interesting, (iv) market our products and services and those of any third parties and (v) contact you by mail, telephone, email, text message, or any other reasonable method.

11. Governing Law

These terms and conditions shall be governed by Scots law and we both agree to the non-exclusive jurisdiction of the Scottish courts.