Terms and Conditions

1. Introduction These are our general terms and conditions between Diet Chef Ltd (”Diet Chef” or “us”) and any person who buys any product or products from us (”the Customer” or “you”). Diet Chef Ltd is a company registered in Scotland number SC328517, VAT registration number GB 928 4749 79. By ordering from us you accept these terms and conditions.

2. Contact Details Diet Chef Ltd., Rosewell House, 2 Harvest Drive, Newbridge, Scotland, UK, EH28 8QN. Tel: 0845 094 9796 Fax: 0131 335 4720 Email: info@dietchef.co.uk

3. Health We strongly recommend that you should seek medical advice before starting any weight loss or nutritional programme. The information provided by Diet Chef is not medical advice or a substitute for medical treatment. You should not use Diet Chef if you are underweight, pregnant, breastfeeding, under 18 or have any medical condition which affects your dietary requirements.

4. Orders By completing the website order form or placing an order by telephone you are making an offer to purchase goods. We may refuse to accept the order if goods are not available, we cannot authorise payment, there has been a pricing or product description error, or if you are not eligible to buy Diet Chef products. If the offer is accepted by us it will result in a binding contract.

5. Delivery It is agreed that anyone at the delivery address is entitled to accept delivery. The courier will attempt to deliver twice. If you miss both deliveries you must either pay a charge for a third delivery or collect the goods from your local courier depot. If you fail to collect the goods after three days the goods will be returned to us. We will issue a refund less the costs of the courier.

6. Cancellation If you wish to cancel your order you can notify us by email or telephone before we have packed the goods. If the goods have been packed we will charge the courier fee of £4.95.

7. Returns You can return any goods you have ordered from us for any reason within 21 days of receipt. You must get a Return Authorisation Number either through our website or by telephone. Providing no more than three breakfasts, three snacks, three lunches and three dinners are missing then you will receive a full refund. Otherwise missing items will be deducted from the refund on a pro rata basis. You will pay for the cost of returning goods to us. You must place the Return Authorisation Number on the outside of every box returned. Returns should be sent to: Diet Chef Ltd., Unit 6, Cliftonhall Yards, Newbridge, Scotland, UK, EH28 8QN. The refund will be made by cheque, bank transfer or crediting your card as decided by us. The refund will be made no later than 14 days after we receive the returned goods.

8. Pay Monthly Contracts Pay Monthly orders have a minimum contract term of two deliveries. This contract can be cancelled within 21 days of delivery by returning the hamper to us and following the Returns procedure outlined in the previous paragraph. After the second delivery you will enter into a rolling contract with Diet Chef and we will send you a hamper every 35 days until you cancel. You may delay delivery of any of your hampers by up to 21 days through our website or by calling us. We require one working day’s notice of cancellation before the next order is processed. If you cancel before your second delivery you must either return the free week to us or pay a £47.50 cancellation charge.

9. Governing Law These terms and conditions are governed by and construed in accordance with Scots Law and will be subject to the exclusive jurisdiction of the Scottish courts.