Terms

General

These are our general terms and conditions. They apply to any sale by Diet Chef Ltd (“Diet Chef” or “us”) to any person (“the Customer” or “you”) of any product or products. Diet Chef Ltd is a company registered in Scotland number SC328517, VAT registration number GB 928 4749 79, D-U-N-S number 21-008-9880. Please ensure that you read and understand these terms and conditions before you order from us as you will be bound by them once a contract comes into existence between you and us.

Diet Chef Ltd. 46 Melville St, Edinburgh, Scotland, UK, EH3 7HF. Fax: 0131 220 2473 Email: info@dietchef.co.uk
Communication will be in English only.

We strongly recommend that you seek medical advice before starting any weight loss or nutritional programme. The information provided by Diet Chef is not medical advice or a substitute for medical treatment. You should not use Diet Chef if you are underweight, pregnant, breastfeeding, under 18 or have any medical condition which affects your dietary requirements.

By completing the website order form you are making an offer to purchase our products. We may refuse to accept an order for any reason (including if products are not available, we cannot authorise payment, there has been a pricing or product description error, or if you are not eligible to buy Diet Chef products). Your offer is accepted by us and our contract concluded when we send email order confirmation to you. Any products which we have not confirmed in the email will not form part of the contract. On occasion (where we are out of stock or have discontinued a particular product), we may substitute a product ordered by you with a suitable alternative. Where we do so, we will confirm the substitute product either on the packing slip which accompanies your order or in your My Account page at www.dietchef.co.uk/members. Once we have confirmed your order, we will be under a duty to supply you with the products you have ordered. We do not accept orders from addresses outside the European Union.

All prices quoted include VAT where applicable. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that, where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product's correct price is higher than the stated price, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject the order and tell you. If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error, we do not have to provide the product to you at the incorrect (lower) price.

We will seek to deliver your first hamper promptly and certainly within 7 days of your order. It is agreed by you that anyone at the delivery address is entitled to accept delivery of your hamper. Risk of damage to or loss / theft of your hamper will pass to you on delivery or upon carrying out your delivery instructions. Our courier will attempt to deliver three times. We will confirm by email when your order has been despatched. Our courier company will send a separate email indicating when they expect to deliver. Delivery will take place during normal business hours on the indicated day of delivery. Our courier may give an indication of a shorter delivery window, however, this may not always be possible. Any estimated delivery time slot is indicative only and we do not guarantee delivery within that period. If all attempts to deliver fail, your hamper will be returned to us. In those circumstances we will issue a full refund less the costs of returning the hamper to us (with those costs typically being between £10 and £20.).

Our Diet Chef plans, which are for the repeat delivery to you of hampers on a 4-weekly basis, continue indefinitely until cancelled by either you or us. Each of our Diet Chef plans has a different initial minimum hamper commitment (of hampers for 4, 8 or 12 weeks, depending on the plan) and, save as noted below, may not be cancelled by either you or us before receipt by you of that initial minimum commitment. You may cancel your Diet Chef plan at any time after receipt of the initial minimum commitment by giving us not less than 2 working days prior notice (to allow us to cancel the packaging and dispatch of your next hamper). We will of course notify you in the event that, after delivery of the initial minimum commitment to you, we wish to cancel your Diet Chef plan.

You may reschedule delivery of any of your Diet Chef plan hampers by up to 21 days – again we need 2 working days prior notice.

If you wish to cancel your Diet Chef plan before receiving your initial minimum commitment, then you will be charged a cancellation fee of £50. This cancellation fee is additional to the amount paid by you for hampers already received. Please note that no cancellation fee will be charged if you cancel your Diet Chef plan during our 21 day money-back guarantee period.

To cancel your Diet Chef plan or to reschedule a delivery, you may contact us by email, Live Chat on the website or via the My Account page on the website. We will promptly acknowledge receipt of your cancellation or of your request to reschedule a delivery.

Each of our Diet Chef plans is backed by our 21 day money-back guarantee. This guarantee period includes any statutory cancellation period to which you may be entitled (including under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). Accordingly, if for any reason you are not satisfied, you may cancel your Diet Chef plan at any time from the point of ordering until 21 days after the date of delivery of your first hamper to you.

To cancel your Diet Chef plan during our 21 day money-back guarantee period, you may use our cancellation form which can be sent to you on request by email or Live Chat on the website or, if you prefer, you may notify us of your decision to cancel by email, Live Chat on the website or via the My Account page on the website. We will promptly acknowledge receipt of your cancellation.

In order to invoke money-back guarantee, please contact our customer service team to arrange return of meals in accordance with our returns policy.

Invoking of the 21 day cancellation/guarantee is limited to one occasion per account within a 12 month period.

When acknowledging receipt of your cancellation of your Diet Chef plan, we will issue you with a return authorisation number. Please ensure that you mark your return authorisation number clearly on the outside of the packaging of any hamper you wish to return, to enable us to identify it as your hamper when we receive it. If any product is unreasonably damaged or missing from the returned hamper, we may (at our discretion) charge you for such product (at the price charged for that product as part of your hamper).

If you wish to return products yourself:

Returns should be sent to: Diet Chef Ltd., Unit 6, Cliftonhall Yards, Newbridge, Scotland, UK, EH28 8QN. You will pay the cost of returning products to us by courier (the cost typically being between £10 and £20). We will provide you with a refund (less any applicable cancellation fee or charges for damaged or missing products) within 14 days of receipt by us of either the returned products or evidence from you that you have returned the products to us. Your refund will be made by the same means of payment as was used by you to pay for your hamper.

If you wish us to collect products from you:

Please contact us by email, Live Chat on the website or via the My Account page on the website to arrange a collection. We will provide you with a full refund (less the cost of collection of the products (typically being between £15 and £40) and any applicable cancellation fee or charges for damaged or missing products) within 14 days of you informing us of your decision to return the products. Your refund will be made by the same means of payment as was used by you to pay for your hamper.

The personal data collected by us from you, may be utilised by us to: (i) manage the delivery of goods to you, (ii) pass information about you to our agents, advisors and employees to carry out services for us, (iii) notify you about enhancements to our services such as: functionality changes to the website, new services and special features, and offers or competitions we think you will find interesting, (iv) market our goods and services and those of any third parties and (v) contact you by mail, telephone, email, text message, or any other reasonable method.

If you wish not to be contacted in regards to the marketing of our goods and services and those of any third parties, you can contact us by using the contact information set out above.

You may exchange any of the products contained within your hamper within 21 days of receipt. To do so, you should send (at your cost) the relevant products to Diet Chef Ltd., Unit 6, Cliftonhall Yards, Newbridge, Scotland, UK, EH28 8QN together with a letter detailing the products being returned and the replacements requested. Subject to availability, replacement products will be sent promptly (and certainly within 7 days of receipt of your return) to you free of charge.

You may exchange any of the products contained within your hamper within 21 days of receipt. To do so, you should send (at your cost) the relevant products to Diet Chef Ltd., Unit 6, Cliftonhall Yards, Newbridge, Scotland, UK, EH28 8QN together with a letter detailing the products being returned and the replacements requested. Subject to availability, replacement products will be sent promptly (and certainly within 7 days of receipt of your return) to you free of charge.

Facebook Competitions

The competitions and prize draws on our Facebook page are only open to UK residents aged 18 years or more.

The competitions are not open to employees of Diet Chef Ltd and anyone else involved in the operation of selecting the winners, their agents, families or partners.

To enter the competitions you must post an answer to the competition question on the Diet Chef Facebook Page wall.

Where there is one correct answer in a competition, the first entrant to post the correct answer on the Diet Chef Facebook Page wall will win the prize. In all other cases the winning entry will be subjectively elected by a judge.

The judge’s decision is final and no correspondence will be entered into in this regard.

Each competition closes after 7 days after we have posted the competition or as announced on the website (usually 1 day after the post).

Winners will be notified via our Facebook page from the end of each competition.

Winners must send a private message on our Facebook Page with their postal and email addresses for prizes to be sent to. Prizes will be sent within 14 days of receiving confirmation of the winner’s address and email address.

The promoter of these competitions is Diet Chef, “Diet Chef” is a registered trademark number 2496862 (UK) & 008383457 (Europe). Diet Chef Ltd, 46 Melville St, Edinburgh, Scotland, UK, EH3 7HF

These promotions are in no way sponsored, endorsed, administered by, or associated with Facebook. You understand that you are providing your information to Diet Chef and not to Facebook. The information you provide will only be used for marketing communications from Diet Chef.

There are no alternatives to the prize offered.

By entering the competition, entrants agree that, if they win, their details, including their first name and Facebook username, may be published on the Diet Chef Facebook page or made available to anyone requesting details of the winner.

Diet Chef Limited reserves the right to cancel any of the competitions at any point.

Diet Chef Limited reserves the right to announce the winner or winners of any competition on their blog at Diet Chef Blog regardless of where the competition was originally hosted.

No purchase is necessary to enter these competitions.

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