Free standard delivery on orders over £40

Once your order is handed over to our Couriers your items will be delivered on a next day service. Saturday delivery is also available for an extra fee of £1.95

You will be sent an email when your order is shipped with details of the courier online tracking system so you can track your order through the delivery process. Alternatively you can log into your Diet Chef account and access the status of your order from here.


Delivery

Standard delivery is FREE (Mon-Fri) on orders over £40. For orders under £40 a fee of £3.95 applies.

Named day delivery is also FREE on orders over £40 (Mon-Fri). Saturday delivery is available for an extra £1.95.

Delivery times exclude public holidays.

  • Full tracking so you know where your parcel is.
  • In most parts of the UK you will be texted with a one hour delivery window.

We aim to ship orders received by 3:30 p.m. for delivery the next working day. Orders received after 3:30 p.m. will be shipped a day later.

You can also arrange delivery to your workplace, or to a neighbour or friend if it's more convenient, at no extra charge.

Frozen delivery and packaging information

We can deliver orders which contain frozen food on any day that suits you, from Tuesday to Friday inclusive. Saturday delivery is also available for an extra £1.95.

We aim to deliver orders with frozen meals placed between Monday until 3.00pm on Thursday the next day. Orders placed after 3.00pm on Thursday until Sunday will be delivered on a Tuesday.

Packaging your frozen food

At Diet Chef we have pioneered new ways of packaging your premium frozen meals to make sure it arrives with you in perfect condition.

When you order both frozen and ambient meals you will receive your order in two separate boxes as part of a single delivery.

Your frozen meals will be securely packaged in a sturdy cardboard box and packed with dry ice. In addition, your order is insulated with recyclable paper based thermal insulation, making sure your food arrives with you perfectly frozen, ready to pop straight in your freezer.

  1. Dry ice information sheet
  2. Dry ice packs to keep food freshly frozen
  3. Bubble wrap
  4. Recyclable packaging, better for the planet
  5. Strong exterior box for damage-free delivery

Where we deliver

  • United Kingdom
  • Austria
  • Belgium
  • France
  • Germany
  • Guernsey
  • Isle of Man
  • Jersey
  • Netherlands
  • Republic of Ireland
  • Spain

We can't deliver to any other country or BFPO address.


Returns

If you are returning products then they should be sent to:

Diet Chef Ltd
Unit 6
Cliftonhall Yards
Newbridge One
Newbridge
EH28 8QN

Please include a note detailing items returned, and your name and address.